Response Effectiveness: Processing and comprehending job-related information in a timely manner, correctly applying that information during customer contacts, evaluating information from several sources, and generating and selecting effective options for solutions. |
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Processing Efficiency: Quickly and accurately performing multiple tasks (i.e., talking, listening, seeking information, entering and documenting information, computer system navigation, problem solving), and quickly and accurately keying text or data. |
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System Navigation: Using available system resources to accomplish tasks, using information systems to locate and review relevant information, understanding meaningful relationships across information sources, and filtering our irrelevant information. |
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